Refund Policy

1. No Refund on Services Rendered

All payments made for services already delivered, in progress, or completed are non-refundable. This includes strategy development, content creation, ad setup, and any time or resources already invested.

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2. Advance Payments

Any advance or upfront payments made to initiate a project are non-refundable, as they secure time, resources, and planning dedicated to your project.

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3. Monthly Retainers

For ongoing services (such as social media management or advertising):

• Payments are billed in advance for each cycle

• Once a billing cycle has started, no refunds will be issued for that period

• Clients may choose to discontinue services before the next billing cycle with prior notice

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4. Project-Based Work

For one-time projects (branding, website design, etc.):

• Payments are typically milestone-based or upfront

• Refunds are not applicable once work has commenced

• If a project is paused or canceled by the client, no refund will be issued for completed or ongoing work

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5. Exceptional Cases

Refunds, if any, are issued solely at the discretion of Groofle in rare and exceptional circumstances.

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6. Third-Party Costs

Any costs incurred for third-party services (such as advertising spend, influencer payments, software subscriptions, or platform fees) are non-refundable.

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7. Chargebacks

Clients agree not to initiate chargebacks or payment disputes without first contacting Groofle to resolve the issue. Unauthorized chargebacks may result in termination of services and potential legal action.